Terms and conditions

Terms and Conditions:

The consultation, selection of hair, application of extensions, aftercare advice given/heeded, selection and use of products by the salon or client are all factors beyond our control, falling within the jurisdiction of the salon/client contract and are thus the absolute responsibility of the salon.

  • We are unable to guarantee performance of courier services and cannot be held liable for non-delivery of goods faithfully despatched.
  • We recommend that you do not book your client in until you have received and checked the goods ordered. You need to allow yourself time to check your order and rectify any discrepancies before your client arrives for his or her appointment.
  • Always allow yourself time to return goods if they are considered incorrect to avoid problems with the client’s appointment.

It is the responsibility of the salon/client to ensure complete customer satisfaction to the end user in relation to all products. We offer to help our customers learn how to use our products in the most effective way possible.

Out of Stock Items. Occasionally, some of our products are out of stock. If an item is out of stock, it will be reflected on our website. If we are unable to reach you, we will cancel that part of your order